ARP Careers Sales Support
Vacancy.

Customer Support Specialist – Front Office.

Keeping our customers satisfied comes naturally to you and, as a Customer Support Specialist – Front Office, you are the first point of contact for our customers, handling topics such as IT maintenance and repairs and quickly identifying what they really need. You work seamlessly with other departments and ensure that incoming tickets, emails and calls are handled efficiently and with care. Because you are in such close contact with our customers, your input is invaluable—and we rely on you to help us understand how our service can be improved even further. You actively gather feedback from customers and use it to help shape a better support experience. 

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Location:

Maastricht

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Contract type:

Fixed-term

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Vacancy ID:

81677

Your job.

  • You handle incoming service requests in the ticketing system in a customer‑focused manner and in line with the agreed SLAs.
  • Close collaboration with your direct colleague, internal departments and external partners comes naturally, with a clear understanding that strong cooperation is key to delivering high‑quality service.
  • You remain responsible for each ticket from creation through to resolution, even when it is escalated to a partner or colleague. 
  • Continuous improvement matters to you, and you actively contribute ideas to enhance processes and customer service activities.
  • You listen carefully to customer needs and, when a potential sales opportunity arises, coordinate seamlessly with your sales colleagues. 
  • Ensuring high customer satisfaction and optimal service delivery remains your primary focus at all times. 
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Your profile.

  • You have at least a vocational level of education or equivalent professional experience.
  • You bring 1-3 years of work experience in a similar role
  • You’re happy to work 36-40 hours a week
  • Previous experience working with CRM systems
  • You speak and write Dutch and English fluently Additional language skills in French or German are considered a strong advantage
  • You are highly customer and service‑oriented
  • An analytical mindset and strong problem‑solving skills set you apart
  • You are empathetic, responsible and a good listener

Our offer.

  • Hybrid working. At ARP, you work in a hybrid setup, either at our Maastricht location or from home. Working hours are from 08:00 – 16:30 or 09:00 – 17:30 subject to agreement. 
  • Time off. Working full time? Look forward to 30 days of annual leave for a healthy work-life balance. 
  • Mobility. We reimburse your commuting costs at €0.23 per kilometre, up to a fixed maximum distance. Our location offers ample free parking, but if you prefer to travel by public transport, your costs are fully reimbursed. For those who like to stay active, we also offer a job bike scheme. 
  • Personal development. At ARP, we want to support your personal and professional growth, and so we offer a host of webinars, courses and training programmes. 
  • Health and wellbeing. Our corporate health programme, discounted gym memberships, and healthy office snacks help you feel your best!
  • Culture. At ARP, you’ll find a welcoming and open culture with a positive and collaborative atmosphere. Social events and fun activities help keep that team spirit alive. 
Interested in a career at ARP?
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* Please note: This vacancy links to the Bechtle website.

Choose growth.

ARP is a trusted IT partner for modern organisations. From IT infrastructure to DaaS, We deliver expertise and solutions for the hybrid workplace—designed to empower growing businesses, whether they have 100 employees or 1,000.

At ARP, it’s all about people! When you and your team all pull together, you help us write another chapter in our success story. When you choose ARP, you choose growth. For our business, for our customers, and for yourself. So what’s stopping you? Join ARP today.

Eef van den Broek

Eef van den Broek

Recruiter

+31 6 31149519

Get in touch

Chantal Verhoef - Schmidt

Chantal Verhoef-Schmidt

Corporate Recruiter

+31 6 21508223

Get in touch