Please note: We recommend the Poly Plus Service for this product. The Plus Service includes the following: - Software upgrade and updates - Spare part service - Next business day - Poly Online Support Center access - Technical escalation support - 24 x 7 technical phone support - Priority technical support - Ecosystem Cloud Partner (ECPS) support - Network diagnosis tests, e-mail notifications - Discount on Professional Services - Poly Lens premium features - Enhance support calls with live video diagnosis The service can be extended. Please note: We recommend using Poly Lens software with this product. This enables central management of video devices, headsets, phones and webcams. Other benefits: - Custom device settings - Always the latest firmware - Easy troubleshooting tool - Fast device integration - Dashboard layout with intelligent news feed