Privacy statement .

Version from May 2018

Welcome to our online shop and thank you for your interest in our company. We take the protection of your data very seriously. We process your data in accordance with the applicable legal provisions for the protection of personal data, in particular the EU Data Protection Basic Regulation (EU GDPR) and the country-specific laws applicable to us. With the help of this privacy policy, we will inform you how ARP processes your personal data and the rights you have.

Personal data means information that can lead to the identification of an individual and includes name, date of birth, address, phone number, e-mail address and also IP address.

Anonymous data exists when no connection can be made to a user.

Responsible authority and data protection officer

Address: ARP Nederland BV, Withuisveld 30, 6226 NV Maastricht, Postbus 1241, 6201 BE Maastricht.

Contact information:

Data protection officer: privacy.nl@arp.com

Your rights as a data subject

We would first like to inform you of your rights as a data subject as defined in Art. 15 – 22 EU GDPR include:

  • The right of access (Art. 15 EU GDPR)
  • The right to erasure (Art. 17 EU GDPR)
  • The right to rectification (Art. 16 EU GDPR)
  • The right to data portability (Art. 20 EU GDPR)
  • The right to restriction of processing (Art. 18 EU GDPR)
  • The right to object (Art. 21 EU GDPR)

To exercise these rights, please contact: privacy.nl@arp.com The same applies if you have questions about data processing in our company. You also have the right to appeal to the data protection supervisory authority.

Right to object

Please note the following in connection with the right to object:

If we process your personal data for the purpose of direct marketing, you have the right to object at any time without giving reasons. This right also applies to profiling as long as it is connected with direct advertising.

If you object to the processing of your personal data for direct marketing purposes, we will no longer process it for these purposes. Objection is free of charge and can be made without the need for filling in a form at: privacy.nl@arp.com.

In the event that we process your data to safeguard legitimate interests, you can object to such processing at any time for reasons relating to your particular situation; this also applies to profiling based on these provisions.

We shall no longer process the personal data unless the we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

 

Purposes and legal bases for data processing

Processing of your personal data complies with the provisions of the EU GDPR and all other applicable data protection regulations. Legal bases for data processing result in particular from Art. 6 EU GDPR.

We use your data for business initiation, fulfilment of contractual and legal obligations, execution of a contractual relationship, offering products and services and for strengthening the customer relationship, which may also include analyses for marketing purposes, customer satisfaction surveys and direct marketing.

Your consent also constitutes a legal provision under data protection law. The following is information regarding the purposes of data processing and about your right to object. If consent also refers to the processing of special categories of personal data, we will expressly point this out to you in the consent, Art. 88 Para. 1 EU GDPR.

Processing of special categories of personal data according to Art. 9 Para. 1 EU GDPR only takes place if this is required by legal regulations and there is no reason to assume that your legitimate interest in the exclusion of the processing prevails, Art. 88 Para. 1 EU GDPR.

Transfer of data to third parties

We will only pass on your data to third parties within the framework of legal regulations or with appropriate consent. Otherwise, data will not be passed on to third parties unless we are obliged to do so by mandatory legal provisions (transfer to external bodies such as supervisory authorities or law enforcement authorities).

Data recipients / categories of recipients

Within our company, we ensure that only those persons receive your data who need them to fulfil their contractual and legal obligations. Our company is connected to the Bechtle AG group and other Bechtle subsidiaries in a variety of processes. It is possible that Bechtle-affiliated companies may become involved during contracts of sale and requests. For example, a request for on-site support at your location may be processed by an affiliated company in your area for said purpose.

In some cases, service providers support our specialist departments in performing their tasks, e.g. customer satisfaction surveys, credit checks. The necessary data protection agreements have been concluded with all service providers.

Transfers of personal data to third countries / data intended for processing after transfer to a third country

Data is only transmitted to third countries (outside the European Union or the European Economic Area) if you have given us your consent or if required to do so by law.

We transfer your personal data to group companies outside the European Economic Area in Switzerland.
Data protection compliance is guaranteed by binding EU standard contract clauses, corporate data protection regulations, etc.

Data retention

We will store your data only for as long as it is needed for the purposes it was collected. Please note that numerous retention periods require that data continue to be (must be) stored. This applies in particular to commercial or tax storage obligations (e.g. German Commercial Code, Fiscal Code, etc.). If there are no further storage obligations, the data will be routinely deleted once the purpose has been achieved.

In addition, we may retain data if you have given us permission to do so or if legal disputes arise and we use it as evidence within statutory limitation periods of up to thirty years; the regular limitation period is three years.

Secure data transfer

In order to protect data from accidental or deliberate manipulation, loss, damage or access by an unauthorised person, we have taken appropriate technical and organisational security measures. To this end, the level of security is continually tested and adjusted to reflect new standards in security, in collaboration with security experts.

Data transferred to and from our online shop is always encrypted. We offer HTTPS as the transmission protocol for our website, in each case using the current encryption protocols. In addition, we offer our users content encryption for contact forms and applications. Only we are able to decrypt this data. It is also possible to use alternative communication channels (e.g. by post).

Obligation to provide data

Various personal data are necessary for the establishment, execution and termination of the obligation and the fulfilment of the associated contractual and legal duties. The same applies to the use of our online shop and the various functions it provides.

We have summarised the details for you in the above point. In certain cases, data must also be collected or made available on the basis of legal regulations. Please note that it is not possible to process your request or to perform the underlying obligation without providing this data.

Data categories, sources and origins

The data we process depends on the context. This depends on e.g. if you place an online order, send an enquiry using our contact form, send us application or make a complaint.

Please note that we may also make information available separately at a suitable location for special processing situations, e.g. when uploading application documents.

 

When you visit our online shop, we collect and process the following data:

When you visit our online shop, your internet browser transmits the following types of data, which we then save:

  • the IP address of the computer used to access the site
  • the server requests (e.g. accessed pages) including time stamps
  • the browser type
  • the referral URL (i.e. the address of the previous website that you visited, if you came to our site by following a hyperlink from there)

These first three data types are technically required to be able to properly display the pages of the online shop. Moreover, this data may be used, if necessary, to maintain secure operation of the online shop (e.g. to protect against hacking). The referral URL is anonymised and used to compile statistics for marketing purposes. For reasons of technical security and in particular to prevent attempts to attack our web server, this type of data are also stored for a certain period of time in accordance with Art. 6 Paragraph 1(f) EU GDPR.

When you contact us with an enquiry, we collect and process the following data:

You can ask us various questions via our online shop, e.g. about an order or to make comments.
Depending on the request, a telephone number and/or a contact form are available.
The contact form is used to collect the required details for communication (e.g. name, phone number or e-mail address) as well as to send your message.
The collected data is used for customer relations management (contact history) and for responding to/fulfilling your request.

When you place an order, we process the following data:

You can order products related to information technology in our online shop as a company or business customer.
To process your orders, your contact details, invoice/delivery address and payment method (bank, credit cards, etc.) are required.
Credit checks are carried out during registration in the online shop.

When you apply online, we collect and process the following data:

Using our online application tool, you can apply for a specific position or send a speculative application. For the purpose of the application process, it is necessary for us to collect data such as your full name and contact details. All other information is voluntary. If you provide your details of your social media profiles on your application, we will also use the data that we have legitimately obtained from these publicly accessible professional networks.

When you subscribe to a newsletter, we collect and process the following data:

You can subscribe to our newsletter via our online shop. We require your full name and e-mail address in order to send the newsletter. Please be aware that we conduct anonymous link tracking for statistical purposes.

When you take part in competitions, we collect and process the following data:

From time to time, we also offer the chance to participate in competitions. Which data is collected depends on the competition. Generally information such as full name, company name and contact details e.g. e-mail address or phone number (depending on communication channel) More detailed information can be found in the terms and conditions of the individual competitions.

Contact form / E-mail contact (Art. 6 Para. 1(a+b) EU GDPR)

A contact form is available on our online shop which can be used to contact us electronically. If you write to us using the contact form, we will process the information you provide to contact you and answer your questions and requests.

All data required to complete the form is subject to the principles of data reduction and data economy, meaning you only have to provide the data that is absolutely necessary for us to contact you. Due to technical and legal reasons, we will also process your IP address. All other information is voluntary (e.g. to give a more tailored answer to your question)

If you contact us by e-mail, we will process the personal data provided solely for the purpose of processing your enquiry.

Newsletter (Art. 6 Para. 1(a) EU GDPR)

You can subscribe to our free newsletter via our online shop. The email address provided during the registration process is used to send the newsletter.

The principle of data economy and data reduction is observed, as only the e-mail address is marked as a mandatory field. Due to technical and legal reasons, we will also process your IP address.

Our newsletter contains so called web beacons. A web beacon is a miniature graphic embedded in e-mails sent in HTML format to enable log file recording and analysis. This enables a statistical evaluation of the success or failure of online marketing campaigns to be carried out. The embedded web beacon can be used to determine whether and when an e-mail was opened and which links were opened.

The log file analysis is carried out by Oracle Eloqua (“Eloqua”). We use the Eloqua service based on our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer in accordance with Art. 6 Para. 1 (f) EU GDPR).

Personal data collected using these web beacons are stored and evaluated by Eloqua and made available to us as processed analyses in order to optimise our newsletter dispatch and to adapt the content of future newsletters to better match the interests of the subscribers. These personal data are not used outside this contractual relationship. The Eloqua privacy policy can be found here: https://www.oracle.com/legal/privacy/services-privacy-policy.html

Personal data collected using these web beacons are stored and evaluated by Eloqua and made available to us as processed analyses in order to optimise our newsletter dispatch and to adapt the content of future newsletters to better match the interests of the subscribers. These personal data are not used outside this contractual relationship.

We use the Eloqua cookie to analyse how you use our website so that we can continually improve our internet presence. E-mails sent with the help of Eloqua use tracking technologies. We use this data to determine which topics are of interest to you. To do this, we collect data to find out whether our e-mails are opened and which links you have clicked on. This information is then used to improve the e-mails we send you and the services we provide.

Of course, you can cancel your subscription at any time via the unsubscribe option provided in the newsletter and therefore revoke your consent. You can also send your consent to: newsletter_nl@arp.com or in writing to ARP Nederland BV, Withuisveld 30, 6226 NV Maastricht, Postbus 1241, 6201 BE Maastricht.

Competitions / Advertising consent (Art. 6 Para. 1(a+b) EU GDPR)

From time to time you have the opportunity to take part in competitions through our online shop. When you fill in the competition form, we will process the data provided exclusively for the purpose of participating in the competition.

All data required to complete the form is subject to the principles of data reduction and data economy, meaning you only have to provide the data that is absolutely necessary for running competitions and sending prize notifications. This includes e.g. your name and e-mail address.

Mandatory fields are marked with a (*). Due to technical and legal reasons, we process your IP address. The other fields are optional and can be filled in if you wish. Without the information in the mandatory fields, it is not possible to enter the competition.

You also have the possibility to give us consent to send advertising. Of course it is also possible to take part in the competition without giving your advertising consent.

If you give us your consent by ticking the respective checkbox, we will also process your data in order to send you information and offers about our products and services by e-mail.

You can revoke your consent at any time without giving reasons by e-mail to newsletter_nl@arp.com or by post to ARP Nederland BV, 6226 NV Maastricht, Postbus 1241, 6201 BE Maastricht.

Online shop (Art. 6 Para. 1(b) EU GDPR)

Unless you agree to additional use, we only process the data you provide on an order form for the performance or processing of the contractual relationship.

All data are subject to the principles of data reduction and data economy, meaning you only have to provide the data that is absolutely needed for the performance of the contract or for the fulfilment of our contractual obligations (i.e. your name, address, e-mail address and the payment data required for the chosen payment method) or to which we are legally obliged to collect.

Due to technical and legal reasons, we will also process your IP address. Without this data we will unfortunately have to reject the contract, as we will then not be able to perform our obligations. We may also have to terminate an existing contract. You can of course provide us with more data if you wish.

Registration / Customer account (Art. 6 Para. 1(a+b) EU GDPR)

Users have the possibility to provide personal information to register on our online shop. The advantage is that you can see your order history and the data required for the order form is saved. This means that you don’t have to re-enter information every time you order.

Registration is therefore necessary either to fulfil a contract with you(via our online shop) or to carry out pre-contractual measures.

All data are subject to the principles of data reduction and data economy as mandatory information is marked with a star (*). This includes, for example, the email address and password and the repeated password.

If you order in our online shop, we also need details such as your company, title, first name, last name, delivery address Additional information is required should the delivery and billing address differ.

During the registration process, the user’s IP address along with the date and time (technical background data) are also saved. You give your consent to the processing of your data by clicking on the “Register” button.

Please note: passwords encrypted and then saved, meaning that company employees are unable to view them. If you forget your password, we will therefore be unable to give you any information about it.

In this case, please click on “Forgotten your password?” so that an automatically generated password can be sent. No employee is authorised to call or write to you and request your password. Please never reveal this information even if you are requested to do so.

Once registration has been completed, your data are saved in the secure customer area. As soon as you log in to our online shop with your e-mail address as user name and password, this data will be made available on our shop to help you carry out your tasks. You can view information on placed orders in the order history. You can also change your delivery or billing addresses.

Registered users are free to change / correct billing or delivery addresses in the order history. Alternatively, we will be happy to change / correct any information.

Payment systems (Art. 6 Para. 1 (a+b EU GDPR),

You can pay invoice, credit card, by direct bank transfer or by prepayment in our online shop. The respective payment-relevant data are collected in order to be able to carry out and complete your order and payment. Due to technical and legal reasons, we will also process your IP address.

All data are subject to the principles of data reduction and data economy, meaning you only have to provide the data that is absolutely needed to complete your payment and therefore execute the contract or for the collection of which we are legally obliged.

Without this data we will unfortunately have to reject the contract, as we will then not be able to perform our obligations.

The payment system we use employs SSL encryption to ensure the secure transfer of your data.

A note on paying by invoice:

After a positive credit check, you can choose to pay by invoice.

The credit check is carried out by the company Creditsafe Deutschland GmbH, Schreiberhauer Straße 30, 10317 Berlin (“Creditsafe”). We transfer the data manually to Creditsafe in order to determine creditworthiness and default risks and is also used for the execution of a contract, as well as for billing purposes. Creditsafe processes our customers’ data such as company name, legal form, business address, legal representatives and contact persons (full name, e-mail addresses and telephone/fax numbers) as well as billing data.

More information about Creditsafe can be found here:
https://www.creditsafe.com/de/de/rechtliches/datenschutzhinweise/datenschutzhinweise-fuer-kunden-und-lieferanten.html

A note on credit card payments:

As is standard with credit card payments, the details will be verified and a credit check carried out.

A note about bank transfers:

If you decide to pay by bank transfer, your contact details will be transmitted to the online payment service provider “Sofortüberweisung”. “Sofortüberweisung” is a part of SOFORT GmbH, Theresienhöhe 12, 80339 München, Deutschland.

The personal data transmitted to Sofortüberweisung are mostly first name, last name, address, telephone number, IP address, e-mail address, or other data which are necessary for order processing, as well as data which connected with the order, such as quantity, article number, invoice amount and taxes in percent, invoice information, etc. and are necessary for processing your order, in particular to confirm your identity, for the administration of your payment and the customer relationship.

Please note: Personal data may also be immediately transmitted to service providers, subcontractors or other affiliated companies if this is necessary to fulfil the contractual obligations arising from your order, or if the personal data is to be processed on behalf of the service provider.

Under certain circumstances, the personal data transmitted to Sofortüberweisung may then be transmitted to credit agencies. This serves to verify your identity and creditworthiness in connection with the order you have placed. You can see Sofortüberweisung’s data protection principles for the processing of data in the information that is displayed to you during the payment process.

For further questions regarding the use of your personal data, you can contact Sofortüberweisung by e-mail (datenschutz@sofort.com) or by post (SOFORT GmbH, Datenschutz, Theresienhöhe 12, 80339 München).

Application portal (Art. 6 Para. 1(a+b) EU GDPR)

We understand that your data is a sensitive matter. That’s why all personal information you submit via our application form is exclusively used for the purpose of the application process and we won’t contact you for any other reason. No data are transferred to a third party without your consent.

When you fill out the application form, you are asked to provide certain personal information. All data required to complete the application form is subject to the principles of data reduction and data economy, meaning you only have to provide the data that is absolutely needed to process your application, such as a CV, or that which we are required to obtain under applicable law. Mandatory information is marked with a * (asterisk). Due to technical and legal reasons, we will also process your IP address.

Without this information, we are unable to process your application. It is therefore not possible to upload application documents to the portal without also providing this information. If you wish, you can also provide additional, optional information via the application form.

We have implemented security measures to ensure that your data remain safe and confidential at all times. All application documents submitted via the application portal are encrypted.

We keep your data for the above purposes for the duration of the application process and until all related deadlines have expired; for no longer than six months after we have informed you whether your application has been successful. However, we can also store your application documents for a longer period of time by giving your consent to the data protection policy again after these six months. If consent is given, your data will be stored for a further 6 months.

You can revoke your future consent at any time without giving reasons by e-mail to an privacy.nl@arp.com or by post to ARP Nederland BV, Withuisveld 30, 6226 NV Maastricht, Postbus 1241, 6201 BE Maastricht.

Automated case-by-case decisions

We do not use purely automated processes to make a decision.

Cookies (Art. 6 Para. 1 (f ) EU GDPR / Art. 6 Para. 1 (a) EU GDPR in case of consent)

Our online shop uses cookies on various pages. Their purpose is to enhance our product and services, as well as to make our site more user friendly, more secure and simply better. Cookies are small files that are saved on your computer and in your browser (locally on your hard drive).

These cookies help us to see how users use our online shop, enabling us to design the content according to the visitor’s needs. In addition, cookies enable us to measure the effectiveness of a particular advert and to place it according, for example, to the user’s thematic interests.

We mostly use so-called “session cookies”, which are automatically deleted when you leave our site. Permanent cookies are automatically deleted by your computer when the validity period has been reached (usually six months) or you delete them yourself before this period expires.

Most Web browsers automatically accept cookies as default. If you don’t want to send this information, you can change your browser settings at any time.

Cookies are saved on the user’s computer and transmitted from there to our website. This means that the user has complete control over how the cookies are used. You can deactivate or limit the transmission of cookies by changing the settings in your internet browser. Furthermore, cookies can be deleted at any time in the internet browser or other software programmes.

Session cookies are required for processing your orders. This will allow your browser session to actually be assigned to you. As the name “session cookie” implies, this cookie will be deleted when you close your browser.

Please note: If you deactivate cookies, not all functions of our online shop may be fully usable under certain circumstances.

User profile / Web tracking / Advertising tools

This online shop—in part with the help of third-party service providers—creates anonymous usage profiles for advertising and market research purposes, as well as for target-group oriented web-design.
These usage profiles are anonymised (on the web server), so that only anonymous data (i.e. no personal or personally identifiable data such as your IP address) are sent to the service providers.

The above-mentioned personal data will not be merged with the user profiles. That means that your usage profile is not attached to your name, and nobody knows what your usage profile looks like at any given time.

Web tracking (i.e. collecting data for these usage profiles) is carried out with usage-profile cookies and scripts.
These cookies enable the web server to recognise you during your browser session and also during your next browser session, provided that the cookie has not been deleted in the meantime.

 

A note on the use of Google Analytics:

Our website uses the services of Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereafter “Google“.

Google Analytics also employs cookies. The information generated by these cookies is transmitted to Google in the USA and stored there.

On our online shop we use Google Analytics with an IP anonymisation function. In this case, Google will anonymise your IP address within member states of the European Union or in other signatory states to the Agreement on the European Economic Area.

Google will use this information to evaluate your use of our site, to compile reports on website activity for us and to provide other services relating to website and internet use. Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google.

Google will, according to its own statements, under no circumstances connect your IP address with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our online shop.

Google also offers a deactivation option for the most popular browsers, giving you more control over what information Google collects and processes. If you activate this option, no information about your visit to the website will be transmitted to Google Analytics. However, activation does not prevent information from being transmitted to us or to other web analytics services that we may use.

For more information about the opt-out option provided by Google and how to enable it, please follow the link below:
https://tools.google.com/dlpage/gaoptout?hl=de

A note on the use of Matelso:

The call tracking tool of MaTelSo GmbH, Friedrichstr. 15, 70174 Stuttgart, Germany (“Matelso”) is used for the improved evaluation of which channels or pages of the online shop were used to generate calls.

If you have JavaScript activated in your browser and have not installed a JavaScript blocker, your browser may transmit personal data to Matelso. The tool is linked to Google Analytics for purposes of reporting. To prevent JavaScript code from Matelso being implemented, you can install a JavaScript blocker.

For more information, please see Matelso’s privacy policy here:
https://www.matelso.de/whttps://www.arp.de/datenschutz.aspx

A note on the use of Google AdWords:

We also use the Google advertising tool “Google AdWords” to promote our shop. To help us in this, we use the analysis service “Conversion Tracking” from Google. If you accessed our shop via a Google adverts, a cookie is stored on your computer. These conversion cookies cannot be used to identify any personal information and will expire automatically after 30 days. If you visit certain pages of our shop before the cookie expires, we and Google may recognise that you have been redirected to our page after clicking on one of our adverts placed on Google.

The information collected using conversion cookies is used by Google to generate visit statistics for our website. These statistics show us the total number of users who clicked on our adverts and also which pages of our website were subsequently accessed by the respective user. However, we or other companies who advertise using Google AdWords do not receive any information with which users can be personally identified.

You can prevent the conversion cookies being installed by changing the settings in your browser, such as those that generally deactivate the automatic setting of cookies or specifically only block cookies from the “googleadservices.com” domain.

Google’s privacy policy can be viewed here: https://services.google.com/sitestats/de.html

Social network plug-ins

Advertising and conversion cookies are used to show you relevant, interest-based advertising, also from third-party websites. Amongst other things, this prevents the same advertisement from being displayed again and again.

With these cookies, we can also measure the effectiveness of our advertising campaigns based on anonymous and pseudonymous user profiles and trace how users interact with our advertising material and what they do next (so-called “Conversion”):

A note on use of LinkedIn:

We use LinkedIn’s analysis and conversion tracking technology. LinkedIn Inc. 2029 Stierlin Ct. 200 Mountain View, CA 94043, USA (“LinkedIn“). The above-mentioned technology from LinkedIn is used to show you relevant, interest-based advertising. Furthermore, we receive aggregate and anonymous reports on advertising activities and how you interact with our website. However, LinkedIn is able to link your visit to our website to your LinkedIn account.

We have no control over the information that LinkedIn collects or the extent to which the company collects it. We also have no knowledge of the content of the data sent to LinkedIn.

More information about data protection at LinkedIn can be found here:
https://www.linkedin.com/legal/privacy-policy#choices-oblig

You can opt-out of LinkedIn’s analysis of your usage behaviour and the display of interest-based recommendations by clicking on the field “Opt Out on LinkedIn” (for LinkedIn members) or “Opt Out” (for other users) here: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

A note on use of Xing:

We use components of the XING.com network on our site. These components are a service of XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany (“Xing”).

Every time you access our online shop equipped with such a component, it causes the browser you are using to download a corresponding representation of the XING component.

To the best of our knowledge, XING does not store any of the user’s personal data when our online shop is accessed. XING also does not store any IP addresses. In addition, usage behaviour is not evaluated via the use of cookies in connection via the “XING Share Button”.

For more information, see:
https://privacy.xing.com/de/datenschutzerklaerung

A not on the use of Facebook, Google+, Twitter, Instagram and YouTube:

Our online shop uses so-called social plugins (“plugins”) from the social networks Facebook and Google+, the microblogging services Twitter and Instagram and the video portal YouTube. These services are provided by Facebook Inc, Google Inc, Twitter Inc, Instagram LLC and YouTube LLC (“Providers”).

Facebook is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) An overview of Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins

Google+ is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). An overview of the Google plugins and their appearance can be found here: https://developers.google.com/+/web/

Twitter is operated by Twitter Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). An overview of the Twitter buttons and their appearance can be found here: https://about.twitter.com/en_us/company/brand-resources.html
More information about the Twitter buttons can be found at:
https://about.twitter.com/de/resources/buttons

Instagram is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram“). An overview of the Instagram buttons and their appearance can be found here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges

YouTube is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (“YouTube“). YouTube LLC is a subsidiary of Google Inc., 600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. You can find more information about YouTube here: https://www.youtube.com/yt/about/de/

If you access a page of our online shop that contains such a plugin, your browser establishes a direct connection to the servers of Facebook, Google, Twitter, Instagram or YouTube. The content of the plugin is transferred directly from the respective provider to your browser and embedded into the page. By embedding plugins, the providers receive the information that your browser has opened on the corresponding page of our website, even if you do not have a profile or are not currently logged in. This information (including your IP address) is transmitted directly from your browser to a server of the respective provider in the USA and stored there.

If you are logged in to one of the services, providers can immediately match your visit to our online shop to your profile on Facebook, Google+, Twitter, Instagram or YouTube. If you interact with the plugins, for example by pressing the respective button, the corresponding information is also transmitted directly to a server of the provider and stored there. The information is also published on your Facebook, Google+, Twitter, Instagram or YouTube account and displayed to your contacts.

The purpose and scope of the data collection and the further processing and use of the data by the providers as well as your relevant rights and setting options for the protection of your privacy can be found in the data protection information of the providers.

Facebook privacy policy of Facebook: http://www.facebook.com/policy.php

Google privacy policy:
http://www.google.com/intl/de/+/policy/+1button.html
https://policies.google.com/privacy?hl=de&gl=de

Twitter privacy policy: https://twitter.com/privacy

Instagram privacy policy: https://help.instagram.com/155833707900388/

YouTube/Google privacy policy: https://policies.google.com/privacy?hl=de&gl=de

If you do not want Google, Facebook, Twitter, Instagram or YouTube to associate the data collected via our online shop directly with your profile , you must log out of the corresponding service before visiting our online shop. You can also completely prevent the loading of plugins with add-ons for your browser, e.g. with a script blocker.

The remarketing feature “Custom Audiences” can be disabled on Facebook in the Ad Settings section when you are logged in:
https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Use of online services by children

Individuals under the age of 16 may not submit personal information or a declaration of consent to us without the consent of their legal guardian. We ask parents and legal guardians to actively participate in the online activities and interests of their children.

Links to other providers

Our shop contains links to Internet sites of other companies, and these links are clearly recognisable as such. We do not have any influence on the content of these sites and cannot, therefore, be held responsible for them. The respective provider or operator is always responsible for the content on the page.

The linked pages were tested for possible legal violations and recognisable infringements at the time at which they were added. No illegal content was detected at the time of creating the links. However, we cannot be expected to continuously check the content of the external websites without specific knowledge of illegal content. Should we be informed of any illegal content on the external sites, we will promptly remove the links.

User profiles / Web tracking

Oracle Eloqua

Based on our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer in accordance with Art. 6 Para. 1 (f) EU GDPR), we use the Eloqua service of the Oracle Corporation, 500 Oracle Parkway, Redwood Shores, 500 Oracle Parkway, Redwood Shores, CA 94065 to enable optimal communication with our customers.

Eloqua saves a permanent cookie on your end device if one does not already exist. If you’ve already visited a website that uses Eloqua, it’s possible that you already have this cookie.

Although the cookie itself does not contain any specific personal information, a personal connection can be subsequently established by linking it to further information in the following ways.

We use the Eloqua cookie to analyse how you use our website so that we can continually improve our internet presence. E-mails sent with the help of Eloqua use tracking technologies. We use this data to determine which topics are of interest to you. To do this, we collect data to find out whether our e-mails are opened and which links you have clicked on. This information is then used to improve the e-mails we send you and the services we provide.

The following data may be collected for this purpose: Title, first name, surname, e-mail address.

In some instances, group companies and service providers support Oracle in fulfilling its tasks. Oracle maintains a list of these parties.

Data transfer to third countries (outside the European Union or the European Economic Area) may take place. Oracle transmits your personal data to a service provider or group company outside the European Economic Area. Data protection compliance is ensured by standard EU contractual clauses among others.

Your data is stored for a period of 25 months in the Oracle Marketing Cloud.

You can find more information on data protection in connection with the use of Eloqua here: Oracle Privacy Policy.

If you want to prevent the use of Eloqua cookies on your device in the future, please visit the following link: Eloqua Opt-out

Our website uses Hotjar web analysis services which gather and store data to create pseudonymised user profiles. These profiles enable analysis of user behaviour to improve our online shop and make it more in line with requirements. This requires cookies. Your IP address will not be recorded. You can object to the storage of your anonymously filed data at any time at: https://www.hotjar.com/legal/compliance/opt-out.