The in-life phase
The in-life phase covers all services from the moment a user receives their device to the day they return it.
In-life services include desk-to-desk support, proactive device monitoring, and advanced swap services.
With Device as a Service, we take care of end-user support across the entire device lifecycle. New devices come preloaded with the operating system, applications and drivers your users need—fully configured they always have the latest software and meet all your security requirements.
By outsourcing hardware support and IT services, DaaS takes a load off your IT staff. Devices are delivered ready to use and proactively monitored to predict issues and extend device lifespan, so your IT team can focus on their core tasks.
Is an employee experiencing an issue with their device? We’re here to help! Read more about our swap services below.
Discover everything you need to know about Product Lifecycle Management:
Is it sustainable to replace devices when they’re still functional? Yes, it is! Outdated devices are returned and recycled, while those still in good condition are added back into the device pool. This not only saves time and money, but also boosts the sustainability of your production processes.
With DaaS, new employees always receive the latest devices, which are then refreshed every three years. And if anything goes wrong, they can quickly get back to work thanks to our swap service, which immediately provides them with a replacement device.
Get in touch with Niels Pauel, Team Lead, Outside Sales.
Team Lead, Outside Sales