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Device as a Service 

The in-life phase 

The in-life phase covers all services from the moment a user receives their device to the day they return it. 

 

In-life services include desk-to-desk support, proactive device monitoring, and advanced swap services.

Monitoring, security, support

With Device as a Service, we take care of end-user support across the entire device lifecycle. New devices come preloaded with the operating system, applications and drivers your users need—fully configured they always have the latest software and meet all your security requirements. 

By outsourcing hardware support and IT services, DaaS takes a load off your IT staff. Devices are delivered ready to use and proactively monitored to predict issues and extend device lifespan, so your IT team can focus on their core tasks.

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Is an employee experiencing an issue with their device? We’re here to help! Read more about our swap services below.

Discover everything you need to know about Product Lifecycle Management:

Read more

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Device swap and IT sustainability

Is it sustainable to replace devices when they’re still functional? Yes, it is! Outdated devices are returned and recycled, while those still in good condition are added back into the device pool. This not only saves time and money, but also boosts the sustainability of your production processes.

View our DaaS infographic

Device swap and employee experience

With DaaS, new employees always receive the latest devices, which are then refreshed every three years. And if anything goes wrong, they can quickly get back to work thanks to our swap service, which immediately provides them with a replacement device. 

Download the DaaS e-book

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Want to find out more?

Get in touch with Niels Pauel, Team Lead, Outside Sales.

Niels Pauel
Niels Pauel

Team Lead, Outside Sales

+316 11 88 58 38

niels.pauel@arp.com